Why Choose Us
There is no shortage of computer labs in Tel Aviv or in Jerusalem. In order to stick out, one needs to truly excel in its niche, and we do so by providing customer service that goes far and beyond what Israelis might expect from a computer lab. We rely on word of mouth as our marketing strategy, and satisfied customers are our best salespersons. Besides our obsession with the physical safety of your computer and the speed of our repairs, a few other factors distinguish us from the rest…
We pride ourselves on service
We love this country, but alas, it lacks some sensitivity to Customer Service . We work hard to make sure you are delighted with our performance – and that you will recommend us to your friends and family. We are happy to make a living working hard to satisfy clients at fair prices, and we know that that is the only true way to be successful in this day and age.
We work hard on making your life easier
An emergency repair has to be as quick and efficient as possible. Whether you’re traveling and need us to pick up your laptop directly from your hotel, or you need a replacement laptop while your computer is being serviced, we go that extra mile to reduce stress and get you through your crisis.
We don't snoop around your data. Promise.
We truly value your privacy. We will never, EVER, peek at any of your personal data. Especially in this day and age where every aspect of our lives is digital, we recognize how private the content of one’s computer is. We forbid employees from opening any personal file on your computer without your consent , and the rule is strictly enforced – your private data will absolutely remain private.
We use only genuine replacement parts
Oh, if you only knew how crazy the world of computer parts is. The price range is gigantic, but so is the difference in quality. We learned the hard way that the only way to earn both a living and a dedicated happy customer, is by investing in the highest quality of spares, and are therefore using nothing but genuine parts (even though they cost dozens of times more than the identical cheap alternatives). Our colleagues say we’re crazy to do that, but we know that is the only way we can return a computer to a client and be assured that they’ll remain loyal and happy with our services for years to come. They might even Like us on Facebook… 🙂
We love what we do
And in this business, that’s important. Too many computer technicians are in the business simply because they are minimally qualified. Since they know more than you about formatting hard drives and re-installing operating systems, they can charge you for it. We’re in this business because we love a good computer challenge. It may sound a little nerdy, but the more messed up your computer is, the more we enjoy fixing it, returning it to you as good as new – and even much better!